Stakeholders have influence on both project performance and success. This study investigated internal stakeholder management in ZESCO distribution projects. The main objective of the study was to develop a framework for internal stakeholder management. The specific objectives of the study were...
Download PDF ↓The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...
Download PDF ↓Risk Management has become key in ensuring stable networks. The greatest risk that service Providers (SPs) face is client, revenue and reputation damage. To avoid or mitigate these risks a good client management plan is required. With the ever increasing competition in the Telecommunication...
Food security remains a corner stone of every economy. This concept is defined as having both the physical and economic access to food that meets people's dietary needs as well as their food preferences. Attaining Food security has been a major problem world over and this problem has mainly...
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