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1. Impact of outsourcing on quality of service on cellular mobile provider : a case of airtel Zambia

Mudenda, Macarthur Simalumba
2017·University of Zambia

This dissertation looks at the impact of outsourcing on the quality of service of a cellular mobile network service provider. Outsourcing is when any operation or process that could be or would usually be performed in-house by an organisation’s employees is sub-contracted to another organisation...

Mobile network service providers--Zambia
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