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This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

When internal communication is not efficient and effective in an organisation, it can lead to low product uptake, disconnect between knowledge of products and services on offer, bad customer experience and even penalties and sanctions. It is on this basis that this study aimed at assessing the...

Small and Medium scale Enterprises (SMEs) play an important role in promoting inclusive growth in the contemporary economy of Kabwata Constituency, Lusaka. The aim of the study was to investigate the factors influencing the growth of Small and Medium Enterprises in Kabwata Constituency, Lusaka....

Chibombo is a new district which was not expected to have a wide range of financial irregularities following staff having been trained in Financial Administrative Management Systems in the public sector. These irregularities have negatively affected the operations of key activities and service...

The main objective of this research was to assess factors affecting saving culture among civil servants in Zambia. The specific objectives were based on investigating the link between real income of civil servants and their level of savings in Lusaka, to study the relationship between the rate of...

Customer retention is key to successful operations of any business. It contributes to revenue creation and helps to build the image of an organization. Unfortunately, Longacres Lodge has lost a considerable number of customers over the past two years. This has affected its operations and the...

Communication is seen as the key factor in the success of any organization but when it comes to effective communication, there are certain barriers that every organization faces. Large organisations have deficiencies in their decentralized departments especially when dealing with large volume of...

This research articulates the Causes and effects of suppliers’ failure to meet orders on time at FRA for the crop marketing requisites. It was discovered that some of the challenges faced in the supply chain are supply and delivery of crop marketing materials to FRA, delivery times of materials,...

Employee Performance Management Systems are an important element of any organization in today’s competitive business environment where organizations are constantly working to improve their performance and profitability. This study aims to find out the challenges that organizations face in...

Cooperatives play a significant role in the country‟s economic growth, job creation and poverty reduction. Hence, the number of registered Cooperatives in Zambia has been growing very fast. However, the main challenge is that majority of these Cooperatives are underperforming and failing to...