Search

The study assessed the effect of service quality of Multichoice on customer satisfaction. The target population constituted Multichoice Customers, Managers, and agents, offering Service to customers on behalf of Multichoice. The study used a descriptive case study design adopting qualitative and...

Early testing for HIV/AIDS offers many benefits for young people in many countries. The study employed Kitwe University College of education students at Kitwe district. A survey design supporting quantitative and qualitative (mixed method) data collection was used. Convenience sampling was used...

This study established the views of the teachers in the management of ECE centres in government schools in Zambia, Lusaka District. The study used the qualitative approach. This descriptive study drew on a sample of 30 ECE teachers: 20 teachers and 10 managers. The schools in which these teachers...

This study focused on establishing the nature, causes, effects and strategies being used in managing conflicts among pupils, teachers and Head Teachers in selected Secondary Schools of Matero Zone in Lusaka District. In this study the sample size was 24 respondents of which 15 were pupils, 3 Head...

Aim: The purpose of the study was to determine the relationship of gender, owner characteristics (owner age, motivation, education level, skills and experience, hours worked per day and family ownership) and business characteristics (business location and business sector) on business performance...

The purpose of this study was to assess the role of Quality Assurance and Standards Officer‟s in enhancing quality education and standard performance in public secondary schools in Isoka District in Muchinga Province, with a view of finding out how QASO‟s supervisory role enhances the quality of...

This study was aimed at examining the teaching of Civic Education in the secondary schools in Zambia and how it serves as tool for conflict resolution in the community. The following questions guided the study: How is the teaching of civic education in Zambian school used as a tool for conflict...

The main purpose of this study was to determine the factors that have contributed to the poor academic performance of learners in grade seven (7) final examinations in Mungwi District of Northern Province. The study sought to fulfill the following objectives: To assess how the school based...

This study sought to investigate the tracking systems used to follow up pregnant school girls in selected government secondary schools in Kalulushi District. The study used critical theory in identifying the importance of the study which also aimed to sensitise stakeholders on the issues involved...

Quality in education is a concept that is of paramount importance. In studies of quality issues in education all over the world, it is pointed out that there is as yet no consensus on the definition of the term “quality”. Although it cannot easily be quantified in education terms, factors...