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This study assessed records management and how it contributed towards the process of accessing justice in the courts of law in Zambia. Specifically, the research’s objectives were to assess records management infrastructure and facilities; to examine court registries compliance with records...

Developments in the information technology sector have forced banks to introduce and upgrade Self Service Banking Technologies (SSBTs). Use of SSBTs requires that appropriate information is available and accessible. The information seeking behaviour of users of SSBTs in Zambia is not known; and...