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Traditional value added tax (VAT) systems that were intended for physical transactions have serious limits as a result of the growing digitalization of trade, which has drastically changed how products and services are supplied across countries. Because cross-border electronic services allow...

This thesis examines the governance implementation gap in the National Road Fund Act, Cap. 381 of the Laws of Zambia, to the requirements outlined by the National Corporate Governance Code 2026. Although the National Road Fund Agency's governance structures generally conform to the Code, the...

Copyright protection and enforcement in Zambia is governed by the Copyright and Performance Rights Act Chapter 406 of the laws of Zambia, read together with its Amendment No. 25 of 2010. Copyright law protects the rights of the owner of literary, musical, dramatic and artistic works against those...

This study examined how Total Quality Management (TQM) practices influence customer retention in commercial banks in Lusaka, Zambia, using Absa Bank Zambia Plc as a case study. It looked at four main aspects of TQM: leadership commitment, employee involvement, process management and customer...

This study assessed the legal framework for carbon trading in Zambia critically analyzing recent reforms such as the Green Economy and Climate Change Act No. 18 of 2024. The objectives of the study was to evaluate both international and domestic legal frameworks governing carbon trading, identify...

In the last decade, the Zambian government has faced various macroeconomic challenges stemming from both internal and external factors. Domestically, the economy suffered from fiscal and monetary imbalances caused by populist political policies which led to excessive borrowing to meet balance of...

This study assessed the relationship between selected underwriting risk management practices and insurer profitability using a case study of Professional Insurance Corporation Zambia (PICZ) Head Office in Lusaka, Zambia. Specifically, the study examined the relationship between risk assessment...

This research paper is primarily focused on assessing whether the Company Law Act No. 10 of 2017 has efficiently and effectively promoted the principles of Transparency and Accountability, bearing in mind that these principles are considered the most important corporate principles in corporate...

This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...

Environmental, Social, and Governance (ESG) principles have emerged as a globally recognised framework for evaluating corporate sustainability and long-term accountability. The environmental pillar of ESG imposes obligations on corporate entities relating to environmental impact assessment,...