This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...
Environmental, Social, and Governance (ESG) principles have emerged as a globally recognised framework for evaluating corporate sustainability and long-term accountability. The environmental pillar of ESG imposes obligations on corporate entities relating to environmental impact assessment,...
Download PDF ↓This study investigated the effects of Credit Risk Management Controls (CRM) on profitability, measured by Return on Assets (ROA), at Stanbic Bank Zambia Plc, with particular emphasis on the moderating role of Loan Portfolio Quality (LPQ). Despite the increasing importance of credit risk...
Download PDF ↓This study analysed the legal framework governing the autonomy of the Office of the Auditor General in Zambia and assessed the extent to which they support or limit its independence and operational effectiveness. Using a doctrinal desk research approach, the study analysed Constitutional...
Download PDF ↓This research study posits that uncertainty surrounding the future direction of monetary policy is a critical determinant of volatility in government securities. In particular, it emphasizes that fluctuations in the policy rate often used as the primary instrument of monetary authorities play a...
Download PDF ↓Foreign Direct Investment (FDI) is commonly viewed as an important contributor to export growth in host countries. It promotes human capital development by improving worker’s skills as well as managerial and technical expertise, thereby increasing productivity and efficiency. These improvements...
Download PDF ↓Monetary policy, including high-interest rates and tight credit conditions, significantly constrains financing for hardware store SMEs in Kabwata, leading to high financing costs and limited growth, while poor record-keeping and lack of collateral further exacerbate credit access challenges....
Download PDF ↓This study examined the impact of corporate governance practices on the financial performance of Small and Medium Enterprises (SMEs) in Lusaka District, Zambia. The research focused on three key governance variables, namely board composition, transparency practices, and risk management, and how...
Download PDF ↓The study examines the integration of mediation in the tax dispute resolution framework in Zambia, with specific focus on whether the current primarily adjudicative system adequately accommodates alternative dispute resolution mechanisms. It examines the legal framework governing tax disputes in...
Download PDF ↓State-Owned Enterprises play a strategic role in national development through the provision of critical infrastructure and public services. However, many state-owned enterprises in developing economies continue to experience operational, financial, managerial, and institutional challenges that...