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This study sought to establish the long-term effects of exposing preschool children to digital stories and rhymes on acquiring reading skills beyond alphabetic knowledge, phonological awareness, and vocabulary skills at the end of first grade. The objectives of this study were to find out the...

Amidst the challenging economic conditions, numerous Non-Governmental Organizations (NGOs) in Zambia have faced severe financial distress, leading to closures and diminishing financial sustainability. This issue has been exacerbated over the past decade as external support directed towards NGOs...

Lusaka City Council (LCC) is critical in funding and delivering essential public services across Zambia's capital—however, LCC grapples with persistent underperformance in revenue collection. From 2018-2021, gaps between budgeted and actual revenues averaged over 20%, totalling K264 million in...

Community-based micro-finance initiatives, notably Village Banking, are vital for financial inclusion and economic empowerment in marginalized communities globally. This study delves into the factors impacting participation in Village Banking in Kaunda Square, Lusaka, Zambia. Its main aim is to...

The digital economy has transformed the way businesses operate worldwide, and SMEs in Zambia are not exempted from this trend. However, many SMEs in Zambia face challenges in accessing markets, which hinders their growth and competitiveness. E-marketing presents an opportunity for SMEs to reach a...

The study was conducted to investigate the factors influencing the adoption of e-services by the informal sector under the Extension of Coverage to the Informal Sector (ECIS) under NAPSA. The study adopted the UTAUT framework model from which five variables were examined which are: performance...

The Provision of Fire and Rescue Services in Zambia is offered by the Fire Authorities under the Ministry of Local Government. Firefighting is the act of attempting to prevent the spread of fire and extinguish significant unwanted fires in buildings, vehicles, woodlands, among others. The...

This study investigates the influence of risk management practices on the financial performance of four prominent insurance firms operating in Zambia, namely Sanlam Life Insurance, Professional Insurance Corporation Zambia, ZSIC GI, and Prudential Insurance Zambia. The research focuses on...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

Since Zambia's 1991 economic liberalization, there has been notable growth in the retail banking sector. The search for quality is perhaps the most important consumer trend in recent years because consumers are now more demanding than ever. In an era of rapid global change, customers have diverse...