This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...
Download PDF ↓This study evaluated the efficacy of the Catch-Up remedial teaching programme in improving learners’ reading performance in Chitonga at Mazabuka primary school in Mazabuka district, Zambia. The research’s objectives were to; assess the teachers’ understanding of the Catch-Up programme, describe...
Download PDF ↓This study evaluated the efficacy of online digital platforms in facilitating recruitment within a non governmental organization (NGO) in Lusaka, focusing on John Snow Health Zambia (JSH-Z). Through a qualitative approach aligned with interpretivist principles, 92 JSH-Z employees were surveyed to...
Download PDF ↓The purpose of the study was to investigate the utilisation of some 4IR technologies, namely, big data (BD), the internet of things (IoT), artificial intelligence (AI) and cloud computing (CC), among aquaculture micro, small and medium enterprises (MSMEs) and evaluate the effect of the 4IR...
Download PDF ↓The study explored how the teaching and learning of civic education contribute to transformative education in selected secondary schools of Kabwe district, Zambia. The study had three research objectives. The first one was to establish how teaching and learning of Civic Education contribute to...
Download PDF ↓The main aim of this study was to investigate the factors influencing procurement performance within Luanshya Municipal Council, located in the Copperbelt region of Zambia. To achieve this aim, the research had several objectives, including analysing the relationship between procurement planning...
Download PDF ↓This study examined the knowledge management practices and its influence on performance at the Zambia Revenue Authority Headquarters in Lusaka. A case study design based on the quantitative approach was used in conducting this study. The data was collected through structured questionnaires...
Download PDF ↓The purpose of the study was to investigate the adequacy of control measures in combatting mobile money fraud in Lusaka District. The three specific objectives of the study were (1) to determine the types of control measures employed in combatting mobile money fraud in Lusaka District (2) to...
Download PDF ↓This study examined the use of social media among students with visual impairments in three selected secondary schools located in three provinces of Zambia. The specific objectives of the study were: 1) to explore the extent to which students with visual impairment used social media; 2) to...
The COVID-19 pandemic presented unprecedented challenges for businesses worldwide, particularly for Small and Medium Enterprises (SMEs), which constituted a significant portion of the global economy. This dissertation aimed to investigate the resilience strategies adopted by SMEs to navigate the...
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