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Over the past decade, the Ministry of Health (MOH) in Zambia has experienced health commodity inventory management challenges that resulted in stock outs, expiry and pilferage of life-saving medicines. A weak Logistics Management Information System (LMIS) was cited as a major factor causing the...

A nation's economic development still depends heavily on its tax system. The tax administrations in Zambia much like many other countries face many difficulties in the tax collection process, with inadequate compliance being the main one. Therefore, in order to fix the issues and improve total...

This study investigated the effects of corporate governance practices on organizational performance, focusing on the Competition and Consumer Protection Commission (CCPC) as a case study. By analysing the relationship between corporate governance structures, processes, and outcomes, this research...

The study examined green concepts and practices and how these could be integrated into tourism and hospitality curricula of training institutions in order to promote environmental sustainability in the Zambia tourism and hospitality industry. The objectives of the study were to ascertain the...

The purpose of this study was to examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints....

The purpose of this Dissertation was to determine factors affecting the implementation of the accrual-based International Public Sector Accounting Standards (IPSAS) as planned in Zambia. In 2013, the Zambian Government announced its intentions to transition to Accrual based IPSAS from the...

This research investigates the multifaceted factors influencing the development objectives of Small to Medium Size Enterprises (SMEs). In recent years, SMEs have emerged as significant contributors to economic growth and job creation globally, making understanding their development dynamics...

This research study delves into the intricate relationship between recruitment criteria and organizational performance within the context of healthcare settings, specifically focusing on Kitwe, Ndola Teaching Hospitals, and Roan Antelope General Hospital. With a sample size of 100 participants...

This study examined the knowledge management practices and performance at the Zambia Revenue Authority Headquarters in Lusaka. A case study design based on the quantitative approach was used in conducting this study. The data was collected through structured questionnaires comprising of...

The advent of internet and increase in the usage of information and communication technology has brought about the demand for advertising and transaction of goods and services online through the use of cyber or virtual Markets. Zambia is among the most urbanized countries in Sub-Saharan Africa...