In marketing terms, it is commonly said that ‘Customer is King’ as firms exist because they have customers to serve. However, the key to achieving sustainable competitive advantage lies in delivering high quality service which ultimately results in having satisfied customers leading to repeated...
This study focused on evaluating women participation in ICT among MSMEs in CBD, Lusaka and the objectives were; to determine the prevalence of women’s participation in ICT entrepreneurship across different enterprise levels (micro, small, and medium enterprises). The study used the TOE framework...
Download PDF ↓Multinational enterprises abuse transfer pricing to erode the country’s tax base by shifting profits to other jurisdictions thereby depriving the country of revenue that would otherwise be available for development. The aim of this study was to assess the factors affecting transfer pricing tax...
This study sought to establish factors leading to financial mismanagement in public secondary schools. To achieve this objective, data were collected through semi-structured interviews with the District Education Board Secretary (DEBS), the Internal Auditor (Kabwe), six Head teachers, six...
Download PDF ↓The Purpose of this study was to investigate the determinants of choice of the commercial banks among first year students at the University of Zambia. The Objectives of this study were to establish the criteria students use in selecting a commercial bank; to determine the rank of significance of...
Download PDF ↓The study investigated the practice of hybrid entrepreneurs in Ndola. Noting high enterprise failures in the country, it was important to identify a cadre of entrepreneurs that were prepositioned to develop stronger and more resilient enterprises. Previous studies had presented benefits of hybrid...
Download PDF ↓The electronic commerce industry in Lusaka and throughout Zambia has changed dramatically over the last few years, evolving from a limited number of players to a platform for consumers and enterprises to conduct business. Coronavirus disease 2019 (COVID-19), which affected the global population...
Download PDF ↓The electronic commerce industry in Lusaka and throughout Zambia has changed dramatically over the last few years, evolving from a limited number of players to a platform for consumers and enterprises to conduct business. Coronavirus disease 2019 (COVID-19), which affected the global population...
Download PDF ↓Commitment to credit risk management is an essential component of a comprehensive technique to risk management and critical to the long-term success to any banking institution. The rising of non-performing loans and compressed profit margins combined with slow economic growth over the past years...
This paper discusses the effects of shopping malls development on small retailers in Zambia, a case study of Kamloops and Matero malls in Lusaka. Shopping malls are becoming a symbol of fashion and a new lifestyle among the new generation. Today, we have witnessed an increasing number of shopping...