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The study was undertaken to investigate the impact of Financial Management (FM) practices on Small and Medium Enterprises (SMEs) growth and further identify the factors that enhance sustainable SME growth and further, the extent to which these factors have contributed to the performance and...

Globalization has been extensively addressed in different pieces of literature, with a focus on the worldwide benefits it offers, such as trade liberalization, removal of trade obstacles and restrictive trade tariffs. However, little research has been done on the influence of this new global...

Developing Countries in Africa in general and Zambia in particular, have seen a rapid rise in the use of mobile payment platforms. This has not only revolutionized access to financial services for the poor but also allowed them access to other financial products such as savings or insurance. With...

The lack of SME financing has prompted the need to provide an alternative way to raise funds from the sale of shares through the Alternative Security Markets (ASM). Thus SMEs need to be allowed to register on the stock exchange market. This paper was inspired by the lack of research on this trend...

Financial literacy is an important component in financial planning and retirement planning. It gives an individual the ability to process economic information and make informed decisions about financial planning and wealth accumulation. Despite the importance of financial literacy; surveys around...

Employee Retention is a process in which employees are encouraged to remain with an organisation for the maximum period of time or until the completion of a project. Successful organisations need to do more than just hire the right people but retain the right people for the jobs. Failure to...

Call Centres are important channels of communication in an organisation as they are the first point of integration between call centre agents that represent the business and customers. Therefore, by correctly seizing the opportunity of any given call, a Call Centre can bring benefits not only in...

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

The Government of the Republic of Zambia (GRZ) is transforming the way it interacts and delivers services to citizens, businesses and across government departments and agencies by bringing government closer to the people and making service delivery more friendly, efficient, convenient,...

Customer retention is key to successful operations of any business. It contributes to revenue creation and helps to build the image of an organization. Unfortunately, Longacres Lodge has lost a considerable number of customers over the past two years. This has affected its operations and the...