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Tourism has been identified as one of the major socio and economic activity that has contributed to the development of national economies. The advancement of technology in doing business has changed the dynamics of tourism marketing. ICTs have changed the way tourism business is conducted. The...

The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...

The research aimed at answering key questions regarding the use of ICTs amongst SMEs in their businesses with an analysis and consideration of the possible factors that enable ICTs to be valued, as drivers and the possible factors that deter them not to be recognized as business development...

Mobile Network Operators (MNOs) Airtel, MTN, and Zambia Telecommunication (Zamtel) in Zambia adopted a tower-sharing model practised in developed countries such as the United States, Canada. At network roll-out, the operators retained ownership of the towers and at the same time provided...

This study assessed the role of entrepreneurial action in influencing growth of rural farm enterprises in selected districts in Zambia. A mixed methods design based on non-parametric and thematic data analysis and approaches were employed. Study results postulated that entrepreneurial actions...

Risk Management has become key in ensuring stable networks. The greatest risk that service Providers (SPs) face is client, revenue and reputation damage. To avoid or mitigate these risks a good client management plan is required. With the ever increasing competition in the Telecommunication...

The systematic evaluation and observation of employees’ performance is referred to as performance appraisal. There are various performance appraisal approaches namely: the absolute standards approach, the judgemental approach, and lastly the results-oriented approach. Performance appraisals are...

The study sought to examine the effect of customer service strategies on customer retention in a local commercial bank using Investrust Bank PLC as a case study being the only indigenous bank in Zambia. Primary data was collected from bank customers using a likert type scale questionnaire adapted...

This research examined the corporate governance mechanisms of Zimbabwean indigenous banks and their impact on organizational effectiveness. It addressed two research concerns; to identify and discover Zimbabwean indigenous banks’ corporate governance irrationalities with regard to organizational...

This research paper was aimed at investigating leadership traits and styles pertaining to Parmalat Zambia, a food industry group with a multinational strategy that seeks to increase the well being of consumers throughout the world. The analysis was based on administering a questionnaire to a...