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The study assessed the effect of service quality of Multichoice on customer satisfaction. The target population constituted Multichoice Customers, Managers, and agents, offering Service to customers on behalf of Multichoice. The study used a descriptive case study design adopting qualitative and...

Aim: The purpose of the study was to determine the relationship of gender, owner characteristics (owner age, motivation, education level, skills and experience, hours worked per day and family ownership) and business characteristics (business location and business sector) on business performance...

Purpose- The aim of this study is to examine the relevance of Contact Centre service quality to customer satisfaction in business. The study is done as a comprehensive case study of ZESCO, the Zambian Electricity Supply Company. Research design and methodology- The study is guided by a positivist...

The adoption of e-government in developing countries has the potential to promote Open Government Data (OGD). OGD is a very critical component for good governance. This is because it encourages transparency, accountability, openness, trust, efficiency and participation. E-government is more than...

In an evolving health care environment, hospitals need managers with high levels of technical and professional expertise who do not only concentrate on patient care, but also go further to demonstrate good leadership practices. In Zambia, the health sector’s mission is “to provide equity of...

Outdoor advertising is a key element of industry and contributes to the creation of a vibrant and competitive economy. Lusaka city has experienced rapid increase in outdoor advertisements especially on major roads. However, the Council faces challenges associated with failure to regulate outdoor...

Food security remains a corner stone of every economy. This concept is defined as having both the physical and economic access to food that meets people's dietary needs as well as their food preferences. Attaining Food security has been a major problem world over and this problem has mainly...

The need for foreign language skills in economic sectors of the country, in general and the hospitality industry in particular, cannot be overemphasised. Skills in the language of another country are vital when communicating with people of that country. This study discusses the results of the...

Customer churn is a major challenge in the mobile telecommunications industry today. With one customer leaving for another telecommunication service provider, perceptions about the brand change. There are high chances that a churner is not a promoter, thus they may not promote the brand well...

A market is a physical place where goods and services are bought and sold, with buyers and sellers coming in contact with one another. They are classified according to their spatial and temporal specialisation, thus categorised as daily, periodic and special markets. Periodic markets happen once...