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E-commerce, as a transformative technological innovation, offers unparalleled opportunities for enhancing supply chain management efficiency and effectiveness. This study was conducted to investigate the factors influencing the behavioural intention of retail and consumer goods traders to adopt...

The objective of the study on Credit Challenges faced by female Small and Medium Enterprises (SMEs) in Mufumbwe District of Zambia, was to examine the constraints experienced by female SME owners in their quest to access credit facilities from financial institutions, to fund business initiatives...

Zambia Medicines and Medical Supplies Agency (ZAMMSA) has a responsibility to supply medicines and medical supplies to health facilities (Government of The Republic of Zambia, 2019). Although preliminary factors affecting Supply chain agility (SCA) have been reported, it is not well established...

The purpose of this study was to develop a marketing strategy model that could enhance performance in particular the sales growth of MSMEs in Zambia. The study was conducted out of the need to understand the role played by the marketing strategies on performance of MSMEs in Zambia taking into...

The Zambia Revenue Authority is Zambia’s tax collection agency. It runs multiple web-based applications to support its revenue collection mandate. Unfortunately, as is currently structured, most of these applications are entirely supported by localized physical resources and heavily rely on...

The key to surviving in a global market is to focus on service quality for customers. Every organization should focus on providing quality service to customers. ZANACO bank has been implementing several service quality features and systems, such as changing the interior design of bank buildings,...

This study investigated the effects of Management Information Systems (MIS) on the growth of e-commerce in Zambia. With the exponential growth of digital technologies globally, the adoption of MIS has become increasingly vital for businesses seeking to thrive in the digital marketplace. Through a...

Most of the public sector institutions in Zambia are faced with a confront of poor financial performance thus posting losses. One of the reasons quoted is lack of robust public financial management practices such as inadequate budgeting processes, poor financial reporting and tracking mechanisms,...

The study looked at the factors that influence the satisfaction of customers at the bank and it covered a sample size of 204 customers at one of the Absa bank branches in Lusaka. Likewise, the study’s aim was to specifically explore the influence of electronic queue management systems on the...

Amidst the challenging economic conditions, numerous Non-Governmental Organizations (NGOs) in Zambia have faced severe financial distress, leading to closures and diminishing financial sustainability. This issue has been exacerbated over the past decade as external support directed towards NGOs...