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In early 2020, the world faced an unprecedented moment when the World Health Organization (WHO) declared the outbreak of COVID-19, caused by the novel coronavirus SARS-CoV-2, as a global pandemic. This had a devastating impact on the tourism industry worldwide, including Zambia's Livingstone...

Corporate Social Responsibility can be defined as a concept whereby businesses willingly integrate social, environmental and ethical standards into their operations in order to improve the organisation‟s performance, lives of employees, local communities and the society as a whole. The study...

The COVID-19 pandemic has been one of the most brutal pandemic in human kind history. Its impact has been immense, affecting numerous sectors across the global economy including the Accounting Practice (AP). Consequently, the purpose of the study was to determine the effect of COVID-19 on the AP...

Introduction: This study examines the retention strategies employed by ZANACO Bank and their effectiveness in fostering customer satisfaction and loyalty within the Zambian banking sector. The research aims to identify key drivers of customer retention, evaluate the effectiveness of existing...

This Study examines the influence of corporate governance on the financial performance of companies that are publicly traded on the Lusaka Stock Exchange (LuSE). The study uses a sample of eight corporations to examine the correlation and regression analysis of three key governance features:...

This study investigated the effects of working capital management on the profitability of Bayport Zambia Limited, a microfinance institution in Zambia. The specific objectives were to find out the effect of cash management profitability of Bayport, to assess the effect of non-performing loans...

In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...

There is a growing interest among stakeholders in the subject of Sustainability Accounting and Reporting (SAR). Literature based on SAR has reviewed that there exists a relationship between SAR practices and firm value. However, this has not been confirmed or verified. The aim of this research...

Water is an essential component of life such that its sustainable supply is a global concern. Zambia is one of the developing countries working towards meeting the sustainable development goal number 6 by the year, 2030. The Millennium Challenge Corporation Compact project (MCC) is one of the...

This Study aimed to investigate the role of venture capital funding in the performance of small and medium enterprises (SMEs) in Lusaka, Zambia. SMEs play a vital role in the economic development of many countries, including Zambia. However, access to financing remains a significant challenge for...