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The contemporary business landscape is characterized by intense competition, and local businesses in developing economies like Zambia have historically faced challenges from imported brands that are either perceived or real higher quality brands. With an emphasis on BigTree Beverages (Z) Limited,...

Th Fast moving consumer good industry is one of the most vital industries in the Zambian economy, this industry is one of the main sources of employment for thousands of Zambians working in manufacturing, distribution, retail, and marketing, among other areas of the supply chain. This industry is...

Key Findings - IT improvements: Information technology significantly enhanced internal communication within the organization. - Capacity building gaps: Training initiatives were insufficient, failing to reach all staff members. - Positive impact of BRP: Implementation of BRP improved work...

This study sought to investigate the effect of business information on the performance of Small and Medium Enterprises (SME’s) in Lusaka Central Business District. The objectives of the study were to analyse the sources of business information that are most relevant and valuable for SMEs in the...

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

The purpose of the study was to investigate the utilisation of some 4IR technologies, namely, big data (BD), the internet of things (IoT), artificial intelligence (AI) and cloud computing (CC), among aquaculture micro, small and medium enterprises (MSMEs) and evaluate the effect of the 4IR...

This study examined the knowledge management practices and its influence on performance at the Zambia Revenue Authority Headquarters in Lusaka. A case study design based on the quantitative approach was used in conducting this study. The data was collected through structured questionnaires...

The COVID-19 pandemic presented unprecedented challenges for businesses worldwide, particularly for Small and Medium Enterprises (SMEs), which constituted a significant portion of the global economy. This dissertation aimed to investigate the resilience strategies adopted by SMEs to navigate the...

Corporate governance principles can have a significant impact on the management of the church. These principles are designed to ensure that an organization is managed in a responsible and ethical manner. This includes setting up processes for transparency, accountability, and effective...

The telecommunications industry in Zambia has experienced rapid growth, leading to increased competition and operational complexities for telecommunication companies. In response, many firms have adopted the Managed Services Model (MSM) as a strategic approach to enhance their organizational...