This dissertation investigated the efficacy of staff development policies and programs at AB Bank Zambia and their impact on employee performance and customer satisfaction. A total of 45 managers, supervisors, and HR personnel were interviewed, resulting in a 100% response rate. Through...
Download PDF ↓An assessment of the effects of organization change on employees at Chilanga Cement PLC, Ndola Plant sought to evaluate organization change within the establishment, examining different types of implemented change, the influence on employees and strategies for proficient change management. The...
Download PDF ↓This study aimed to investigate the effects of continuous training on employee performance through a Performance Management System (PMS) that rewards superior performance and initiative. Data was collected from a sample of 88 employees using both quantitative and qualitative research methods to...
Download PDF ↓This study scrutinized a range of accountability variables among secondary school managers to assess the impact on school performance in selected public secondary schools in the Copperbelt Province of Zambia. This was done by analysing management practices and tools in relation to the utilization...
Download PDF ↓The aim of the study was to ascertain the factors that enhance employee engagement at Investrust Bank PLC. The study used primary data sources and was collected using questionnaires. The study had a sample size of 200 respondents and were chosen using simple random sampling. The current study is...
Download PDF ↓The purpose of this study was to establish and document the experiences of youth graduates regarding employment and employability in Lusaka district. The study was guided by the Human Capital Theory. The study employed a convergent parallel design of 260 respondents sampled using simple random...
Download PDF ↓This study looked at the assessment of the performance of Production Units in selected secondary schools in Lusaka District. The study was guided by four objectives and that were related to the research questions. These were: To establish how Production Units were managed in selected schools in...
Download PDF ↓The purpose of this study was to investigate the effectiveness of the annual performance appraisal system (APAS) at the National Institute of Public Administration. Literature review indicated that although there is significant research on the use of performance appraisal in the Zambian corporate...
Download PDF ↓The main objective of this study was to analyze the effect of job stress on employee performance in the Ground Handling section at KKIA. The study sampled 50 customers and collected data using questionnaires. A descriptive survey design was used in the study. Quantitative data collected was coded...