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The rapid expansion of mobile money services has transformed financial transactions across developing economies, providing convenient access to banking for unbanked populations. However, this growth has also introduced significant security vulnerabilities, raising concerns over data privacy,...

This study examines the effect of Digitalization on customer satisfaction. It is a case of Standard Chartered Bank Zambia. With the rapid advancement of technology reshaping the financial landscape, the adoption of digital banking services has become a critical area of interest. In recent years,...

Mobile money services have become increasingly popular in recent years, offering convenient and secure ways for individuals to conduct financial transactions using their mobile phones. The quality of mobile money services plays a crucial role in determining customer satisfaction and ultimately...

Commercial banks' investments in information technology (IT) have helped to streamline operations, boost competitiveness, and expand the number and quality of services offered. The Automated Teller Machine (ATM) is arguably the most ground-breaking electronic innovation in the world. ATMs are the...

In the realm of modern governance, the adoption of technology stands as a pivotal endeavour to streamline operations, enhance service delivery, and promote efficiency. This study delves into the realm of electronic payslips (e-payslips) adoption within the health sector, focusing its lens on the...

The study was conducted to investigate the factors influencing the adoption of e-services by the informal sector under the Extension of Coverage to the Informal Sector (ECIS) under NAPSA. The study adopted the UTAUT framework model from which five variables were examined which are: performance...