This study examines the effectiveness of the inventory management and control system at Nchelenge Town Council, focusing on its operational efficacy, challenges, and potential improvements. The research is driven by the need to address significant issues such as data inaccuracies, stockouts, and...
Download PDF ↓This research examines the impact of Supply Chain Management (SCM) practices on the organizational performance of National Milling Corporation Limited (NMC) headquarters located in Lusaka, Zambia. The study assesses four essential dimensions of SCM: Strategic Supplier Partnerships, Internal Lean...
Download PDF ↓The study looked at the factors that influence the satisfaction of customers at the bank and it covered a sample size of 204 customers at one of the Absa bank branches in Lusaka. Likewise, the study’s aim was to specifically explore the influence of electronic queue management systems on the...
Download PDF ↓Stakeholders have influence on both project performance and success. This study investigated internal stakeholder management in ZESCO distribution projects. The main objective of the study was to develop a framework for internal stakeholder management. The specific objectives of the study were...
Download PDF ↓Over the past decade, the Ministry of Health (MOH) in Zambia has experienced health commodity inventory management challenges that resulted in stock outs, expiry and pilferage of life-saving medicines. A weak Logistics Management Information System (LMIS) was cited as a major factor causing the...
Download PDF ↓Healthcare supply chain is plagued by misalignment, high costs for healthcare providers and heavy dependence on third parties, distributors and manufacturers. In contrast to traditional supply chain models, Vendor Managed Inventory (VMI) can be used to gain a competitive advantage through...
Download PDF ↓The overall objective of the study was to identify the challenges faced by the aviation industry in procurement of the aircraft spares and come up with possible solutions based on the CIPS Purchasing and Supply Management Model. Using data collected from 100 respondents from the various...
Download PDF ↓The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...
Download PDF ↓Risk Management has become key in ensuring stable networks. The greatest risk that service Providers (SPs) face is client, revenue and reputation damage. To avoid or mitigate these risks a good client management plan is required. With the ever increasing competition in the Telecommunication...
The systematic evaluation and observation of employees’ performance is referred to as performance appraisal. There are various performance appraisal approaches namely: the absolute standards approach, the judgemental approach, and lastly the results-oriented approach. Performance appraisals are...