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The overall objective of the study was to identify the challenges faced by the aviation industry in procurement of the aircraft spares and come up with possible solutions based on the CIPS Purchasing and Supply Management Model. Using data collected from 100 respondents from the various...

The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...