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The study looked at the factors that influence the satisfaction of customers at the bank and it covered a sample size of 204 customers at one of the Absa bank branches in Lusaka. Likewise, the study’s aim was to specifically explore the influence of electronic queue management systems on the...

Stakeholders have influence on both project performance and success. This study investigated internal stakeholder management in ZESCO distribution projects. The main objective of the study was to develop a framework for internal stakeholder management. The specific objectives of the study were...