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The Research sought to evaluate the impact of outsourcing call centre service with main focus on customer experience with specific reference to MTN Zambia Limited in Lusaka District, Zambia. The study was qualitative in nature employing the inductive approach, interpretivism philosophy and case...

This research looked at the genereal topic of music business and analysed business strategies that companies in the space utalize. The reason for this analysis was to provide a frame work that can be used by intrested players in the recording indutry in Zambia to increase thier chances of gaining...

This research looked at the genereal topic of music business and analysed business strategies that companies in the space utalize. The reason for this analysis was to provide a frame work that can be used by intrested players in the recording indutry in Zambia to increase thier chances of gaining...

The research study aimed at investigating the challenges associated with the implementation of corporate social responsibility in the banking industry in Zambia: a case of ABSA Bank HQ. The specific objectives of the study were to identify the CSR practised by ABSA Bank, to investigate the banks...

Microstructure developments in the emerging capital markets, particularly in secondary markets, have taken place over the past two decades. One of the policy issues is how share prices are determined in the market. With ZCCM-IH as a test case, the study set out to see if corporate performance had...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

Over the last few decades, most scholarly writing has focused on foreign direct investment. The multiple benefits that come with Foreign Direct Investments in host nations, particularly developing ones, have been hotly disputed. In their desire for economic progress, several developing countries...

The study was undertaken to investigate the impact of Financial Management (FM) practices on Small and Medium Enterprises (SMEs) growth and further identify the factors that enhance sustainable SME growth and further, the extent to which these factors have contributed to the performance and...

Globalization has been extensively addressed in different pieces of literature, with a focus on the worldwide benefits it offers, such as trade liberalization, removal of trade obstacles and restrictive trade tariffs. However, little research has been done on the influence of this new global...

The study sought to evaluate the effectiveness of business rescue procedures in Zambia with reference to the viewpoints at Development Bank of Zambia using a mixed method design and obtaining questionnaire responses from a sample of twenty five (25) respondents and analysed the findings using the...