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Staff turnover in the Zambian banking industry has been and still is a menace. For smaller banks especially, it continues to manifest itself even among newly employed graduates. The aim of this research study was to establish the factors associated with staff turnover in the banking industry,...

Higher Education Authority (HEA) is mandated to coordinate the development of higher education in Zambia and promote quality assurance in the sector. It is a requirement under this Act that institutions of higher learning such as NIPA must have well qualified and experienced academic members of...

The main objective of this study was to analyze the effect of job stress on employee performance in the Ground Handling section at KKIA. The study sampled 50 customers and collected data using questionnaires. A descriptive survey design was used in the study. Quantitative data collected was coded...

In the recent past, attempts have been made to improve service delivery by local councils in Zambia. These include the re-introduction of unified local Government Service Commission and passing of Local Government Amendment Act of 2010. These attempts aimed at improving services being delivered...