The manufacturing sector is key to the industrialization agenda in Zambia, which is driven by the private sector. The small and medium enterprises constitute a bigger proportion of the private sector and are regarded as the backbone of economic growth in the country. This study investigated the...
Download PDF ↓This dissertation investigated the efficacy of staff development policies and programs at AB Bank Zambia and their impact on employee performance and customer satisfaction. A total of 45 managers, supervisors, and HR personnel were interviewed, resulting in a 100% response rate. Through...
Download PDF ↓This study sought to investigate the effect of business information on the performance of Small and Medium Enterprises (SME’s) in Lusaka Central Business District. The objectives of the study were to analyse the sources of business information that are most relevant and valuable for SMEs in the...
Download PDF ↓The main aim of this study was to investigate the factors influencing procurement performance within Luanshya Municipal Council, located in the Copperbelt region of Zambia. To achieve this aim, the research had several objectives, including analysing the relationship between procurement planning...
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