This study evaluated the efficacy of online digital platforms in facilitating recruitment within a non governmental organization (NGO) in Lusaka, focusing on John Snow Health Zambia (JSH-Z). Through a qualitative approach aligned with interpretivist principles, 92 JSH-Z employees were surveyed to...
Download PDF ↓The main goal of this study was to analyse the challenges of Stanbic Bank Zambia’s digital innovation services on customer satisfaction among the bank’s customers. The study sampled 50 customers and collected data using questionnaires. A descriptive survey design was used in the study....
The purpose of this study was to review strategy implementation in public universities in Zambia using the University of Zambia as a case study. Strategy is hailed as a solution to emerging victorious from a maze of competition that organisations find themselves. This study therefore was to...
Download PDF ↓This study sought to evaluate the Zambia Revenue Authority e-filing on tax compliance among SMES in Zambia: a case study of Chirundu Market. The specific objectives were as follows; to establish the challenges SMEs encounter when e-filing of returns on Tax online, to assess the extent to which...
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