The systematic evaluation and observation of employees’ performance is referred to as performance appraisal. There are various performance appraisal approaches namely: the absolute standards approach, the judgemental approach, and lastly the results-oriented approach. Performance appraisals are...
Purpose – This dissertation has got the primary aim of examining the possibilities of local nongovernmental organizations to be financially sustainable. This is done with the help of a case study of Abt Associates – an American NGO operating in Zambia. Research design/methodology – The study uses...
Download PDF ↓Purpose - The aim of this study is to find out why MSMEs in Zambia have a low survival rate and what impact this has on the nation‟s economic growth, as well as propose solutions that will enable MSMEs to become more sustainable and contribute positively to the country‟s economy. Research design...
Download PDF ↓This research paper was aimed at investigating leadership traits and styles pertaining to Parmalat Zambia, a food industry group with a multinational strategy that seeks to increase the well being of consumers throughout the world. The analysis was based on administering a questionnaire to a...
Download PDF ↓Purpose- The aim of this study is to examine the relevance of Contact Centre service quality to customer satisfaction in business. The study is done as a comprehensive case study of ZESCO, the Zambian Electricity Supply Company. Research design and methodology- The study is guided by a positivist...
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