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Introduction: This study examines the retention strategies employed by ZANACO Bank and their effectiveness in fostering customer satisfaction and loyalty within the Zambian banking sector. The research aims to identify key drivers of customer retention, evaluate the effectiveness of existing...

In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...

The contemporary business landscape is characterized by intense competition, and local businesses in developing economies like Zambia have historically faced challenges from imported brands that are either perceived or real higher quality brands. With an emphasis on BigTree Beverages (Z) Limited,...

E-procurement can largely enhance the processes of public procurement by allowing more competition, reducing corporate transaction costs through digital technologies, and instilling confidence in decision-making within public institutions. These systems, when integrated with machine learning and...

This research project proposes a blockchain and zero knowledge proof model for decentralised drug distribution and stock transfer in public health care facilities in Zambia. The model aims to improve the efficiency, security, privacy and transparency of the drug supply chain and enable...

As mobile money services proliferate, the threat of smishing attacks targeting users has escalated. This paper presents a Smishing Detection Leveraging Natural Language Processing (NLP) and Machine Learning (ML) techniques. It aims to detect smishing threats in real-time with the integration of...

Key Findings - IT improvements: Information technology significantly enhanced internal communication within the organization. - Capacity building gaps: Training initiatives were insufficient, failing to reach all staff members. - Positive impact of BRP: Implementation of BRP improved work...

Zambia, just like other economies, uses fiscal and monetary policies in regulating the economy to ensure sound liquidity and economic stability. This study is focused on the fiscal policy because it is associated with longer-term benefits if well implemented rather than the latter (Ikikii, 2017)....

Youth unemployment has been noted to be a worldwide issue and a global challenge. All countries world over faces the challenge of youth unemployment, the only difference is the extent and degree of youth unemployment rate that varies from one country to the other. In some countries, the rate of...

The purpose of the study was to investigate the utilisation of some 4IR technologies, namely, big data (BD), the internet of things (IoT), artificial intelligence (AI) and cloud computing (CC), among aquaculture micro, small and medium enterprises (MSMEs) and evaluate the effect of the 4IR...