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1. An assessment of quality of customer service provision and satisfaction at Lafarge Zambia plc

Nkhata, Chipo Rebecca
2020·Master of Business Administration·University of Zambia

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

Customer service--Retention--Zambia
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