Malambo, Jessy Namwanja
2022·Master of Business Administration·University of Zambia
The main goal of this study was to analyse the challenges of Stanbic Bank Zambia’s digital innovation services on customer satisfaction among the bank’s customers. The study sampled 50 customers and collected data using questionnaires. A descriptive survey design was used in the study....
Download PDF ↓
Mulawa, Robson Mulawa
2022·Master of Business Administration·University of Zambia
The purpose of this study was to review strategy implementation in public universities in Zambia using the University of Zambia as a case study. Strategy is hailed as a solution to emerging victorious from a maze of competition that organisations find themselves. This study therefore was to...
Download PDF ↓
Chisala, Barbara
2022·Master of Business Administration·University of Zambia
This study sought to evaluate the Zambia Revenue Authority e-filing on tax compliance among SMES in Zambia: a case study of Chirundu Market. The specific objectives were as follows; to establish the challenges SMEs encounter when e-filing of returns on Tax online, to assess the extent to which...
Download PDF ↓