Search

Your selections:

Year 2026 Remove constraint Year: 2026 Start Over

Search Results

Abel Mukulalwendo
2026·ZCAS University

This study examined how Total Quality Management (TQM) practices influence customer retention in commercial banks in Lusaka, Zambia, using Absa Bank Zambia Plc as a case study. It looked at four main aspects of TQM: leadership commitment, employee involvement, process management and customer...

Download PDF ↓
Wiggins Mupango
2026·ZCAS University

In the last decade, the Zambian government has faced various macroeconomic challenges stemming from both internal and external factors. Domestically, the economy suffered from fiscal and monetary imbalances caused by populist political policies which led to excessive borrowing to meet balance of...

Download PDF ↓
Joseph Dennis Mulenga
2026·ZCAS University

This study assessed the relationship between selected underwriting risk management practices and insurer profitability using a case study of Professional Insurance Corporation Zambia (PICZ) Head Office in Lusaka, Zambia. Specifically, the study examined the relationship between risk assessment...

Download PDF ↓