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Mudenda Handahu Sikapoto
2024·Master of Finance and Economics·ZCAS University

Introduction: This study examines the retention strategies employed by ZANACO Bank and their effectiveness in fostering customer satisfaction and loyalty within the Zambian banking sector. The research aims to identify key drivers of customer retention, evaluate the effectiveness of existing...

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Chiwele, Chansa
2024·Master of Business Administration Finance·University of Zambia

This Study examines the influence of corporate governance on the financial performance of companies that are publicly traded on the Lusaka Stock Exchange (LuSE). The study uses a sample of eight corporations to examine the correlation and regression analysis of three key governance features:...

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Joe, Fungai
2024·Master of Business Administration General·University of Zambia

This study investigated the effects of working capital management on the profitability of Bayport Zambia Limited, a microfinance institution in Zambia. The specific objectives were to find out the effect of cash management profitability of Bayport, to assess the effect of non-performing loans...

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Chibuye, Langson
2024·Doctor of Philosophy·University of Zambia

The goal of this study was to evaluate how well the Primary Literacy Programme (PLP) was working to Improve the reading abilities ofGrade 3 pupils with Hearing Impairment (HI). This is in light of persistently poor reading among pupils with HI- The PLP is aimed at developing reading abilities of...

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Michelo, Lizzy
2024·Master of Science·University of Zambia

COVID-19 undermines food security both directly by disrupting food systems and indirectly through the impacts of lockdowns on household incomes and physical access to food. COVID-19 and responses to the pandemic weaken food production, processing and marketing but the most concerning impacts are...

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Chabota Mudenda
2024·Master of Business Administration·ZCAS University

In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...

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Chinyonga, Hilton
2024·Master of Science·University of Zambia

There is a growing interest among stakeholders in the subject of Sustainability Accounting and Reporting (SAR). Literature based on SAR has reviewed that there exists a relationship between SAR practices and firm value. However, this has not been confirmed or verified. The aim of this research...

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Milimo, Phebby
2024·Master of Education·University of Zambia

This research aimed to assess girls' involvement in football within selected primary and secondary schools situated in the Kaunda Square zone of Lusaka District, Zambia. Employing a qualitative approach with a descriptive research design, fifty participants were engaged, including school...

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