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The manufacturing sector is key to the industrialization agenda in Zambia, which is driven by the private sector. The small and medium enterprises constitute a bigger proportion of the private sector and are regarded as the backbone of economic growth in the country. This study investigated the...

This dissertation investigated the efficacy of staff development policies and programs at AB Bank Zambia and their impact on employee performance and customer satisfaction. A total of 45 managers, supervisors, and HR personnel were interviewed, resulting in a 100% response rate. Through...

This study sought to investigate the effect of business information on the performance of Small and Medium Enterprises (SME’s) in Lusaka Central Business District. The objectives of the study were to analyse the sources of business information that are most relevant and valuable for SMEs in the...

The main aim of this study was to investigate the factors influencing procurement performance within Luanshya Municipal Council, located in the Copperbelt region of Zambia. To achieve this aim, the research had several objectives, including analysing the relationship between procurement planning...

This research sought to investigate factors that contribute to qualified external audit reports at The University of Zambia. The researcher used questionnaires through the Survey Monkey software and the interview schedules to collect data. There were 50 questionnaires distributed and 50 were...

The study examined the influence of labour turnover on organizational performance. Using a mixed research design in nature, qualitative data method was used to collect data by means of primary and secondary sources from a population of workers from Marybegg Health Services (KMH) in Solwezi,...