Search

The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...

ABSTRACT- ZAMREN a Zambian NREN, established on 19th September, 2007, has its network along the line of rail (Livingstone town to Chililabombwe town), and it connects to rest of the world through two (2) fibre channel at 1Gbps. The use of video conferencing application or data intensive...