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This study assessed the efficiency of information technology systems on border management of freight transport clearing at Chirundu One-Stop Border Post. The principle behind was to know the information technology systems used at the border and how there are used by Zambia Revenue Authority...

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

This study evaluated the efficacy of online digital platforms in facilitating recruitment within a non governmental organization (NGO) in Lusaka, focusing on John Snow Health Zambia (JSH-Z). Through a qualitative approach aligned with interpretivist principles, 92 JSH-Z employees were surveyed to...

The study explored how the teaching and learning of civic education contribute to transformative education in selected secondary schools of Kabwe district, Zambia. The study had three research objectives. The first one was to establish how teaching and learning of Civic Education contribute to...

The main aim of this study was to investigate the factors influencing procurement performance within Luanshya Municipal Council, located in the Copperbelt region of Zambia. To achieve this aim, the research had several objectives, including analysing the relationship between procurement planning...

The purpose of the study was to investigate the adequacy of control measures in combatting mobile money fraud in Lusaka District. The three specific objectives of the study were (1) to determine the types of control measures employed in combatting mobile money fraud in Lusaka District (2) to...

The COVID-19 pandemic presented unprecedented challenges for businesses worldwide, particularly for Small and Medium Enterprises (SMEs), which constituted a significant portion of the global economy. This dissertation aimed to investigate the resilience strategies adopted by SMEs to navigate the...

Background: Records at the Victim Support Unit (VSU) of the Zambia Police Service show that reported GBV cases annually from 2012 indicate an upward increase from 12,924 cases in 2012 to 18,080 in 2015, and 22,073 cases in 2018, to 25,121 cases in 2019, while in 2020 cases shot to 26,370 before...

Introduction: The Coronavirus disease 2019 (Covid-19), an infectious disease caused by a newly discovered coronavirus, called Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2), has continued to wreak havoc across the globe. It has spread to literally all the countries and territories...