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This study investigates the effectiveness of third-party logistics (3PL) in enhancing last-mile delivery of essential medicines within Zambia’s public health supply chain. Using a structured questionnaire, data were collected from 109 respondents across ZAMMSA, 3PL providers, and high-volume...

The research sought to evaluate Lafarge’s environmental stewardship responsibilities due to the nature of its production business that may have negative impact in terms of footprint on the environment. The research was qualitative in nature and collected data from a sample of fifteen respondents....

This research examines the impact of Supply Chain Management (SCM) practices on the organizational performance of National Milling Corporation Limited (NMC) headquarters located in Lusaka, Zambia. The study assesses four essential dimensions of SCM: Strategic Supplier Partnerships, Internal Lean...

This research investigates the multifaceted factors shaping consumer decision-making in the purchase of motor vehicles, focusing on CFAO Motors Zambia Limited (CFAO) and its four brands—Toyota, Ford, Suzuki, and VW. The study aims to discern the primary influencers and their hierarchical...

The overall objective was to evaluate the impact of monthly fuel reviews on the performance of long-distance bus operators at the Intercity Bus Terminus in Lusaka, with focus on the independent variables; Adherence to monthly fuel reviews, Cost management practices and Operational performance...

The research sought to evaluate Lafarge’s environmental stewardship responsibilities due to the nature of its production business that may have negative impact in terms of footprint on the environment. The research was qualitative in nature and collected data from a sample of fifteen respondents....

This study investigates the influence of risk management practices on the financial performance of four prominent insurance firms operating in Zambia, namely Sanlam Life Insurance, Professional Insurance Corporation Zambia, ZSIC GI, and Prudential Insurance Zambia. The research focuses on...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

Introduction: This study examines the retention strategies employed by ZANACO Bank and their effectiveness in fostering customer satisfaction and loyalty within the Zambian banking sector. The research aims to identify key drivers of customer retention, evaluate the effectiveness of existing...

In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...