In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...
Download PDF ↓This research study delves into the intricate relationship between recruitment criteria and organizational performance within the context of healthcare settings, specifically focusing on Kitwe, Ndola Teaching Hospitals, and Roan Antelope General Hospital. With a sample size of 100 participants...
Download PDF ↓This paper investigated the best practice approaches to leadership in averting fraud and corruption in selected organizations of Zambia and Lesotho: A good work culture. The purpose was to describe the best ways through which leaders can influence all members to want to prevent fraud and...
Download PDF ↓Employee Retention is a process in which employees are encouraged to remain with an organisation for the maximum period of time or until the completion of a project. Successful organisations need to do more than just hire the right people but retain the right people for the jobs. Failure to...
Download PDF ↓This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...
Download PDF ↓The success of any organization is dependent upon effective records management practice that ensures the right records are availed when needed for effective operation. An effective records management system facilitates the flow of records throughout an organisation to ensure that information is...
Management strategist in most organizations are faced with challenges of attracting and retaining top-notch employees within their organizations. Apart from attractive monetary compensation, leaves, job rotation as a method of employee retention has least been researched on. Therefore, the use of...
Download PDF ↓