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Mobile money services have become increasingly popular in recent years, offering convenient and secure ways for individuals to conduct financial transactions using their mobile phones. The quality of mobile money services plays a crucial role in determining customer satisfaction and ultimately...

This study investigated the impact of the COVID-19 pandemic on employment within Zambia's tourism industry, focusing on the years 2020 to 2022. The study used a quantitative research design in which 120 respondents from different tourism sectors participated. The findings revealed the impact of...

The outbreak of the Coronavirus of 2019 (COVID-19) Pandemic affected the entire globe socially and economically. The Small and Medium Enterprises (SMEs) were not spared. This study aimed at assessing the effects of the COVID-19 Pandemic on the Performance of SMEs due to the significant economic...

This study sought to assess the effects of microfinance credit on public service workers. The study was conducted in Lusaka province, with an extension of one district in Central Province. The study adopted a mixed research approach and used a concurrent nested research design. The data used in...

Commercial banks' investments in information technology (IT) have helped to streamline operations, boost competitiveness, and expand the number and quality of services offered. The Automated Teller Machine (ATM) is arguably the most ground-breaking electronic innovation in the world. ATMs are the...

In the realm of modern governance, the adoption of technology stands as a pivotal endeavour to streamline operations, enhance service delivery, and promote efficiency. This study delves into the realm of electronic payslips (e-payslips) adoption within the health sector, focusing its lens on the...

Traffic congestion is becoming a common occurrence in many major urban centres in Sub Saharan Africa as the numbers and users of motor vehicles increase. This results in a range of undesirable consequences. The purpose of the study was to investigate the decongestion of traffic on the Great East...

Background: street vending is a Globally practice differently in different countries. For example in china, it seems to be more structured because there are designated specific areas or markets for street vendors, providing them with permits and infrastructure stalls or kiosks, and such areas are...

The study investigated the relationship between mobile phone banking and the liquidity of selected branches of the National Savings and Credit Bank (NATSAVE) within the Lusaka District, Zambia. The research employed the embedded mixed research design, engaging NATSAVE employees and customers in...

In trying to ensure that they make profits and have good customer service, the Harry Mwaanga Nkumbula International Airport (HMNIA) embarked on a quest to build capacity and motivate its employees by formulating the six HR Key Focus areas in its 2017-2019 Strategic Plan. This study therefore,...