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The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

Smallholder farmers in Africa are perpetually constrained by a number of factors such as limited market access, poor infrastructure, and low production and productivity which in turn affects their levels of commercialisation. One strategy that has been touted as the panacea to the low levels of...

The COVID-19 pandemic is the biggest public health and economic challenge the world has faced for the past three years. Since there was no vaccine during the early phase of the pandemic, Botswana imposed lockdown as one of the non-pharmaceutical interventions to mitigate the COVID-19 burden....

Since Zambia's 1991 economic liberalization, there has been notable growth in the retail banking sector. The search for quality is perhaps the most important consumer trend in recent years because consumers are now more demanding than ever. In an era of rapid global change, customers have diverse...

In order to improve school enrolment in Malawi, the government is implementing a School Feeding Programme (SFP) in public schools in Chikwawa, one of the worst hit Tropical Cyclone Freddy and Elnino towns in Malawi where thousands of people died and millions were displaced without food to eat....

This Study was premised on empirical research gaps of unknown barriers that accentuated the costs of doing business and further than this, most of the procurement function activities are not done on schedule. It was not known what the barriers of procurement function are on attaining effective...

Coronavirus disease of 2019 is an infectious disease caused by SARS-CoV-2. It is a highly transmissible emerging pathogen in humans. Primarily, infection happens when the spike glycoprotein on the surface of the virus binds to the host cell receptors resulting in a variate of asymptomatic and...

The aim of the study was to develop a framework of measures that could be employed by ZRA to increase revenue from rented properties especially homes. A qualitative phenomenological study involving ZRA staff and was employed. Data was collected using indepth interviews and future search...

Making cities champions of climate mitigation and adaptation requires the downscaling of policies and instruments to local and city levels. The Zambia National Climate Change Policy in City Development Plans(NPCC) was designed for incorporation into the Lusaka City Council Development Plans for...

Stakeholders have influence on both project performance and success. This study investigated internal stakeholder management in ZESCO distribution projects. The main objective of the study was to develop a framework for internal stakeholder management. The specific objectives of the study were...