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This study investigates the influence of risk management practices on the financial performance of four prominent insurance firms operating in Zambia, namely Sanlam Life Insurance, Professional Insurance Corporation Zambia, ZSIC GI, and Prudential Insurance Zambia. The research focuses on...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

This study introduces a groundbreaking TB detection system in Zambia, harnessing chest X-ray analysis via machine learning. Addressing the limitations of traditional TB detection methods, this research utilized a layered architecture for image processing and classification using a convolutional...

Telecommunication is one of the most ever evolving fields on the modern day market as it remains an underlining factor in Service provision cutting across Infrastructure as a service, (IaaS), Software as a Service (SaaS) and Platform as a Service (PaaS). Telecom towers form the backbone of our...

Introduction: This study examines the retention strategies employed by ZANACO Bank and their effectiveness in fostering customer satisfaction and loyalty within the Zambian banking sector. The research aims to identify key drivers of customer retention, evaluate the effectiveness of existing...

In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...

The contemporary business landscape is characterized by intense competition, and local businesses in developing economies like Zambia have historically faced challenges from imported brands that are either perceived or real higher quality brands. With an emphasis on BigTree Beverages (Z) Limited,...

E-procurement can largely enhance the processes of public procurement by allowing more competition, reducing corporate transaction costs through digital technologies, and instilling confidence in decision-making within public institutions. These systems, when integrated with machine learning and...

This research project proposes a blockchain and zero knowledge proof model for decentralised drug distribution and stock transfer in public health care facilities in Zambia. The model aims to improve the efficiency, security, privacy and transparency of the drug supply chain and enable...

As mobile money services proliferate, the threat of smishing attacks targeting users has escalated. This paper presents a Smishing Detection Leveraging Natural Language Processing (NLP) and Machine Learning (ML) techniques. It aims to detect smishing threats in real-time with the integration of...