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This research was based on the evaluation of Zamtel SLAs on customer satisfaction. This study applied a mixed methods sequential exploratory research design to determine SLA factors that influence the adoption of Zamtel services. The research was conducted using two phases. The first phase being...

The purpose of this study was to investigate the effectiveness of the annual performance appraisal system (APAS) at the National Institute of Public Administration. Literature review indicated that although there is significant research on the use of performance appraisal in the Zambian corporate...

The main objective of this study was to analyze the effect of job stress on employee performance in the Ground Handling section at KKIA. The study sampled 50 customers and collected data using questionnaires. A descriptive survey design was used in the study. Quantitative data collected was coded...

Integrated development planning is a process that requires the involvement of stakeholders in determining the strategic development priorities to their development needs. Stakeholder participation is an instrument used meeting citizen’s development needs when they influence and share control over...

Financial internal controls are critical in the attainment of organisational objectives. This study focused on the effect of internal controls on the management of finances at Mpika boys’ secondary school. The study was prompted by revelations of alarming levels of financial impropriety in...

The purpose of this study was to explore the bargaining power strategies used by small scale farmers in marketing of maize produce in Mapangazhya farming block of Chikankata district. The study draws from collective action theories to explain the phenomenon under observation. The target...

The purpose of this study was to investigate how gender based violence affects the performance of women. The objectives of the study were to establish the kinds of Gender Based violence (GBV) women are subjected to; to establish the causes of gender based violence against women; to establish the...

Climate change is a global problem that affects not just the physical existence of the world but the less physical aspects such as the economy. It is caused by both natural processes and by man’s industrial activities. These causes results in the emission of greenhouse gases that eventually...

The aim of the study was to investigate inter party conflicts in Zambia with a focus on selected bus stations in Lusaka Central. The study was guided by the following objectives: determine the source of conflicts in bus stations in Lusaka Central, assess how conflicts are managed in bus stations...

The purpose of this study was to investigate land conflicts through the analysis of the process of land acquisition in Kalomo district and come up with possible recommendations that can help minimise conflicts at land acquisition stage. The qualitative data was collected from both land...