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Financial literacy is an important component in financial planning and retirement planning. It gives an individual the ability to process economic information and make informed decisions about financial planning and wealth accumulation. Despite the importance of financial literacy; surveys around...

Employee Retention is a process in which employees are encouraged to remain with an organisation for the maximum period of time or until the completion of a project. Successful organisations need to do more than just hire the right people but retain the right people for the jobs. Failure to...

he digital banking system provides numerous advantages to customers, however, there is still a lack of trust among some corporate customers. Absence of face-to-face interaction makes it very impersonal. Thus, customers are more comfortable dealing with people in a physical bank setting that...

Girls with Disabilities (GWDs) face triple discrimination in education access (i.e. gender, disability and nature of the disability). Advocacy can play a key role in promoting inclusion of GWDs in schools. However, it is not clear what advocacy strategies are most promising in promoting inclusion...

The study looked at advocacy strategies that ZOCS uses in implementing inclusive education in community schools in Chipata District. Particularly the objectives of the study were (1) to establish the role of ZOCS in implementing inclusive education in community schools, (2) to identify the...

In 2002, the republican President of Zambia declined a donation of Genetically Modified (GM) maize from the United States of America citing a lack of regulation and technical capacity. Consequently, in 2003 and 2007, the country passed the Biosafety Policy and Biosafety Act respectively. In 2018,...

The purpose of the study was to assess the nature of guidance and counselling facilities in selected primary schools in Mumbwa District. The objectives of the study were to: establish the nature of guidance and counselling facilities available for pupils in selected primary schools; examine the...

Cyber-attacks are the use of network and computer-based attacks to critical infrastructures and services that compromises the confidentiality, integrity, and availability to further the persona, political, economic, and military goals of the attackers. The nature and forms of cyber-attacks...

Call Centres are important channels of communication in an organisation as they are the first point of integration between call centre agents that represent the business and customers. Therefore, by correctly seizing the opportunity of any given call, a Call Centre can bring benefits not only in...

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...