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Introduction: This study examines the retention strategies employed by ZANACO Bank and their effectiveness in fostering customer satisfaction and loyalty within the Zambian banking sector. The research aims to identify key drivers of customer retention, evaluate the effectiveness of existing...

This Study examines the influence of corporate governance on the financial performance of companies that are publicly traded on the Lusaka Stock Exchange (LuSE). The study uses a sample of eight corporations to examine the correlation and regression analysis of three key governance features:...

This study investigated the effects of working capital management on the profitability of Bayport Zambia Limited, a microfinance institution in Zambia. The specific objectives were to find out the effect of cash management profitability of Bayport, to assess the effect of non-performing loans...

COVID-19 undermines food security both directly by disrupting food systems and indirectly through the impacts of lockdowns on household incomes and physical access to food. COVID-19 and responses to the pandemic weaken food production, processing and marketing but the most concerning impacts are...

In many industries, the role of customer service is widely acknowledged as pivotal in maintaining customer loyalty and satisfaction. This importance is particularly pronounced in the insurance sector, where the primary product offered is intangible. As noted by Susskind (2003), customer service...

There is a growing interest among stakeholders in the subject of Sustainability Accounting and Reporting (SAR). Literature based on SAR has reviewed that there exists a relationship between SAR practices and firm value. However, this has not been confirmed or verified. The aim of this research...

This research aimed to assess girls' involvement in football within selected primary and secondary schools situated in the Kaunda Square zone of Lusaka District, Zambia. Employing a qualitative approach with a descriptive research design, fifty participants were engaged, including school...

The study investigated the prevalence of using technology in teaching vocabulary in English using technology in selected primary school of Kasama district of Zambia. Using a descriptive research design, the study adopted a qualitative methodology. Questionnaires, interview guides and observation...

The study explores the multifaceted role of the Zambia Army in national development, with a focus on its contributions to infrastructure development, healthcare services, education, and other civilian-related projects. Traditionally seen as a security institution, the Zambia Army has expanded its...

Water is an essential component of life such that its sustainable supply is a global concern. Zambia is one of the developing countries working towards meeting the sustainable development goal number 6 by the year, 2030. The Millennium Challenge Corporation Compact project (MCC) is one of the...