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Donor Agencies play a very important role in administering development interventions by providing financial and technical support to governments as well as Non-Governmental Organizations (NGOs). The support is mostly administered through grants. To achieve their objectives, it is very important...

Development of appropriate turnaround strategies to enhance profitability is vital to the survivability of Investrust Bank Plc. Which has been making losses consistently in the period 2013-2018. The brand is under serious threat and a turnaround to address the crisis is discussed hence, the study...

Development of appropriate turnaround strategies to enhance profitability is vital to the survivability of Investrust Bank Plc. Which has been making losses consistently in the period 2013-2018. The brand is under serious threat and a turnaround to address the crisis is discussed hence, the study...

The Life Insurance Industry in Zambia has been faced with the problem of policy lapses and ZSIC life Limited is no exception to this problem. The focus of this study was to investigate the factors that led to life insurance policy Lapses at ZSIC life Limited and developing strategies aimed at...

Product development is the presentation of a good or service that is new or altogether improved with respect to its qualities or planned uses; remembering critical upgrades for specialized determinations, parts and materials, fused programming, ease of use or other utilitarian attributes. This...

Employee Retention is a process in which employees are encouraged to remain with an organisation for the maximum period of time or until the completion of a project. Successful organisations need to do more than just hire the right people but retain the right people for the jobs. Failure to...

Call Centres are important channels of communication in an organisation as they are the first point of integration between call centre agents that represent the business and customers. Therefore, by correctly seizing the opportunity of any given call, a Call Centre can bring benefits not only in...

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

The main objective of this was to examine the importance of having effective corporate governance systems on the agricultural cooperatives in Zambia. The study used a descriptive design method where a survey was chosen. Primary date was obtained to bring out key findings that shed light on the...

Management strategist in most organizations are faced with challenges of attracting and retaining top-notch employees within their organizations. Apart from attractive monetary compensation, leaves, job rotation as a method of employee retention has least been researched on. Therefore, the use of...