The growth of Mobile Money Operators (MMOs) as providers of financial services has affected the way bank customers conduct their transactions in Zambia. The study appraised the development of MMOs in Zambia on the population of Zanaco customers accessing mobile financial services. It addressed...
Download PDF ↓Healthcare supply chain is plagued by misalignment, high costs for healthcare providers and heavy dependence on third parties, distributors and manufacturers. In contrast to traditional supply chain models, Vendor Managed Inventory (VMI) can be used to gain a competitive advantage through...
Download PDF ↓Mobile phones have grown into a tool for everyday use and this creates a chance for the evolution of banking services. The study investigated factors that influence the adoption of mobile banking adoption among bank customers in Zambia, with specific focus on Indo-Zambia Bank and a special focus...
Download PDF ↓Like in many countries, the provision of quality water has been a major concern of the Zambian government. To this effect, the government has issued a number of policies aimed at addressing water supply and management concerns. Positive outcomes from these policies have however been overshadowed...
Download PDF ↓Operational excellence and innovation have been found to be key factors for proper performance and growth of an organization. This study looked at the performance of the operational model at First National Bank – Zambia (FNBZ) and how the operations model impacted on to the performance of the...