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The purpose of the study was to assess the nature of guidance and counselling facilities in selected primary schools in Mumbwa District. The objectives of the study were to: establish the nature of guidance and counselling facilities available for pupils in selected primary schools; examine the...

Cyber-attacks are the use of network and computer-based attacks to critical infrastructures and services that compromises the confidentiality, integrity, and availability to further the persona, political, economic, and military goals of the attackers. The nature and forms of cyber-attacks...

Call Centres are important channels of communication in an organisation as they are the first point of integration between call centre agents that represent the business and customers. Therefore, by correctly seizing the opportunity of any given call, a Call Centre can bring benefits not only in...

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

When internal communication is not efficient and effective in an organisation, it can lead to low product uptake, disconnect between knowledge of products and services on offer, bad customer experience and even penalties and sanctions. It is on this basis that this study aimed at assessing the...

This study assessed the compliance level of rural Primary schools with the Free Basic Education (FBE) Policy guidelines in Monze District of the Southern Province of Zambia. Objectives were: to find out to what extent Primary schools in rural areas were aware of the Free Basic Education Policy...

Gender-based violence continues to be endemic in Zambia, in familiar and new forms. Despite multiple policy, legal and program-based intervention against GBV, the Zambian Government and counseling board respectively has had challenges in providing effective counseling to victims of GBV especially...

Since 1997, the Zambian government has allowed girls who fall pregnant to take leave and go on maternity and then continue with their education after delivery. This shows that Zambia has a policy in place to carter for the continued education of girls returning to school after giving birth....

Coach education has been noted to be key to improve coaching and essential for coach development. The study was undertaken to examine coach education for PPP trainers in Zambia, focusing on clear connections between type and level of education, coaching philosophies, behaviours and efficiency. A...

The study sought to examine Managerial Perceptions and Strategic Choices in Addressing Dependence on Donor Aid in Financing Education in Malawi. The study established that there are differences in managerial perception and strategic choices which are a source of disequilibrium between policy and...