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This study examined the knowledge management practices and performance at the Zambia Revenue Authority Headquarters in Lusaka. A case study design based on the quantitative approach was used in conducting this study. The data was collected through structured questionnaires comprising of...

The advent of internet and increase in the usage of information and communication technology has brought about the demand for advertising and transaction of goods and services online through the use of cyber or virtual Markets. Zambia is among the most urbanized countries in Sub-Saharan Africa...

This research examines the impact of entrepreneurial training provided by the Zambia Development Agency (ZDA) on the sales performance of Small and Medium Enterprises (SMEs) engaged in export trading in Zambia. Employing a mixed-method approach, the study surveyed 89 trained SMEs out of a...

Staff turnover in the Zambian banking industry has been and still is a menace. For smaller banks especially, it continues to manifest itself even among newly employed graduates. The aim of this research study was to establish the factors associated with staff turnover in the banking industry,...

Using a triangulation mixed methods design, this study looked at how support that women entrepreneurs in the informal sector receive affects their businesses. The objectives that guided the study were: to establish the nature of support that informal women entrepreneurs receive; to examine how...

The study's main objective was to investigate the effect of relationship marketing on the organisational performance of the banking industry, focusing on Investrust Bank Plc. Descriptive research design was chosen as the method for this study. All Investrust Bank Plc clients and front line...

This Report was a study on determining the impact micro financial institutions have on SMEs in Lusaka Per-urban Area. It employed a descriptive research design, with a study sample of 80 participants. It meant to asses to what extent SMEs in kalingalinga, Mtendere, Kanyama and Chawama make use of...

Corporate Governance can be defined as the directing and controlling of corporations. It became popular after the collapse of several large corporations such as Enron and WorldCom. The collapse of corporations caused depositors to lose their savings, investors to lose their investments worth...

This study investigated the performance of parastatal companies in Zambia, with a specific focus on the Zambia Postal Services Corporation (ZAMPOST). Through a detailed case study analysis, the research aimed at uncover the strengths, weaknesses, and areas for improvement within ZAMPOST, while...

This study explored the significance of financial literacy among retirees, focusing on those affiliated with the Public Service Pensions Fund (PSPF) in Zambia. Retirement planning and financial management were critical aspects affecting retirees' quality of life and financial security...