Search

In 2002, the republican President of Zambia declined a donation of Genetically Modified (GM) maize from the United States of America citing a lack of regulation and technical capacity. Consequently, in 2003 and 2007, the country passed the Biosafety Policy and Biosafety Act respectively. In 2018,...

The purpose of the study was to assess the nature of guidance and counselling facilities in selected primary schools in Mumbwa District. The objectives of the study were to: establish the nature of guidance and counselling facilities available for pupils in selected primary schools; examine the...

Cyber-attacks are the use of network and computer-based attacks to critical infrastructures and services that compromises the confidentiality, integrity, and availability to further the persona, political, economic, and military goals of the attackers. The nature and forms of cyber-attacks...

Call Centres are important channels of communication in an organisation as they are the first point of integration between call centre agents that represent the business and customers. Therefore, by correctly seizing the opportunity of any given call, a Call Centre can bring benefits not only in...

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

When internal communication is not efficient and effective in an organisation, it can lead to low product uptake, disconnect between knowledge of products and services on offer, bad customer experience and even penalties and sanctions. It is on this basis that this study aimed at assessing the...

This study assessed the compliance level of rural Primary schools with the Free Basic Education (FBE) Policy guidelines in Monze District of the Southern Province of Zambia. Objectives were: to find out to what extent Primary schools in rural areas were aware of the Free Basic Education Policy...

Gender-based violence continues to be endemic in Zambia, in familiar and new forms. Despite multiple policy, legal and program-based intervention against GBV, the Zambian Government and counseling board respectively has had challenges in providing effective counseling to victims of GBV especially...

This descriptive qualitative case study focused on the assessment of the teaching of Calculus at senior secondary school level in Chinsali district of Zambia. The study was motivated by the Zambian School certificate candidates’ poor performance in questions based on the newly introduced topic of...

Climate change is a crucial contributing factor to increased heat waves, flooding, droughts, intense tropical cyclones, rising sea levels and loss of biodiversity. Hazards induced by climate change can have detrimental effects on school facilities, educational systems, and interrupt educational...