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The study investigated effective management of markets and service provision by Lusaka City Council. The overall objective of this study was; To determine the extent of effective management of markets and service provision by Lusaka City Council. The specific objectives were: To establish the...

The theory of representative bureaucracy advocated as a panacea for bureaucratic isolationist tendencies and as a mechanism for ensuring bureaucratic responsiveness to client needs has in recent years gained popularity because of its inherent normative value for enhancing the recruitment and...