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The implementation of the Treasury Single Account (TSA) in Zambia brought about drastic changes in the management of public funds. The Bank of Zambia assumed custodianship of public funds while Commercial Banks remain revenue collection agents throughout the country. This study investigated the...

This study investigated the impact of the COVID-19 pandemic on employment within Zambia's tourism industry, focusing on the years 2020 to 2022. The study used a quantitative research design in which 120 respondents from different tourism sectors participated. The findings revealed the impact of...

Direct exports to international markets by manufacturing SMEs have been attributed to the challenges of internationalizing SMEs. Challenges of internationalization that act as barriers for internationalization. The study took a quantitative approach to understand the challenges of...

These challenges have emerged due to the profit maximization motive of the SME owners at the expense of conserving the environment and the values of society. Currently, there is a pressing need for entrepreneurs to adopt environmentally friendly strategies, technologies, and products that will...

Lusaka City Council (LCC) is critical in funding and delivering essential public services across Zambia's capital—however, LCC grapples with persistent underperformance in revenue collection. From 2018-2021, gaps between budgeted and actual revenues averaged over 20%, totalling K264 million in...

Community-based micro-finance initiatives, notably Village Banking, are vital for financial inclusion and economic empowerment in marginalized communities globally. This study delves into the factors impacting participation in Village Banking in Kaunda Square, Lusaka, Zambia. Its main aim is to...

Staff turnover in the Zambian banking industry has been and still is a menace. For smaller banks especially, it continues to manifest itself even among newly employed graduates. The aim of this research study was to establish the factors associated with staff turnover in the banking industry,...

Across the globe, the banking industry has evolved over the past decades in the areas of technology and one of such areas is online banking. The convenience, easy access, and acceptable means of transacting in the customers day-to-day business operations is making more banks’ customers satisfied...

Small and Medium Enterprises (SMEs) play an important role in the economic development of Zambia. Access to trade finance is important for the growth of SMEs. This study, therefore, was undertaken to assess the significance of the major determinants of Zambia National Commercial Bank (ZANACO)’s...

Village Banking has been accepted on a global scale as an appropriate technique of facilitating financial services that are administered locally rather than centralized in commercial banks. This study analyses village banking and business expansion among Soweto marketeers in Lusaka. The...